Can I Arrange a Delivery Time?
When Will I Receive My Order? Delivery Times.
Is it Safe to Shop at Babyscuppie.com?
I am unable to select my country for the shipping address. Why?
How Can I Give My Opinion about a Product?
If you still haven't received your goods by the stipulated delivery date (see Shipping Options and Delivery), our customer service department will help you track your order.
Please send an email to customer.service [at] babyscuppie [dot] com including "Order Tracking Number xxx" as the subject of your email.
Can I Arrange a Delivery Time?
Babyscuppie.com is unable to guarantee that your goods will be delivered at a specific time. If you think that you or someone else will be unable to receive the goods, please contact customer.service [at] babyscuppie [dot] com. We will provide you with the delivery number so that you can personally arrange a delivery time with the shipping company.
Babyscuppie.com uses a dynamic shipping calculation system. This system calculates the most suitable rate according to weight, dimensions and destination. The total shipping cost will be listed separately in your shopping basket before you confirm the order and proceed to checkout.
At Babyscuppie.com we constantly strive to offer you the best shipping options for our products; therefore, we also offer you an express shipping option which you can select at the time of confirming your order.
The shipping prices listed do not include eventual taxes or customs duties, which will have to be paid by the customer upon receipt of merchandise.
For free shipping:
Spain: Free Shipping for purchases equal to or greater than 100 € VAT included
The offer is only valid for mainland and Balearic Islands.
Rest of Europe: Free Shipping for purchases equal to or greater than 200 € VAT included.
When Will I Receive My Order? Delivery Times.
Unless written indication in the product sheet or error in our system, all products appearing on our web-site are in stock. Babyscuppie.com guarantees delivery to the shipping company the same day of placement of all those orders paid by 5:00 pm (Spain time), unless orders are placed on Saturdays, Sundays, and/or bank holidays, in which case the order will be shipped on the first working day following the order's completion.
Please keep in mind that all delivery times are calculated based on working days and may be affected by local or national holidays. Also, remember that if the form of payment chosen is bank transfer, the order will not be shipped until our Accounting Department receives confirmation of payment.
*During Christmas or other such holidays, we cannot guarantee delivery times for Standard Shipping due to the shipping companies' high volume of work.
Please keep in mind that all delivery times are calculated based on working days and may be affected by local or national holidays. Also, remember that if the form of payment chosen is bank transfer, the order will not be shipped until our Accounting Department receives confirmation of payment.
Approximate shipping times are as follows:
SERVICIO STANDARD
| Destination | Delivery Times |
|---|---|
| Spain (Peninsula and Balearic Islands) | 24-48 hours |
| Ceuta, Melilla and Canary Islands | Not available |
| Portugal | 3-4 days |
| France | 3-4 days |
| Italy | 4-6 days |
| Netherlands, Luxemburg, Belgium | 4-6 days |
| Germany, U.K., Ireland | 4-6 days |
| Austria, Denmark, Finland, Sweden | 4-7 days |
SERVICIO EXPRESS
| Destination | Delivery Times |
|---|---|
| Spain (Peninsula and Balearic Islands) |
Not available |
| Ceuta, Melilla and Canary Islands |
Not available |
| Portugal | 48 hours |
| France | 48 hours |
| Italy | 3 days |
| Netherlands, Luxemburg, Belgium | 3 days |
| Germany, U.K., Ireland | 3 days |
| Austria, Denmark, Finland, Sweden | 3 days |
Note: Babyscuppie reserves the right to modify delivery times without prior notice when orders require oversized packaging.
Babyscuppie.com offers you the possibility to choose the form of payment which suits you best: bank transfer and PayPal, which enables any individual or business with an email address to securely, easily and quickly send and receive payments online. Click Here for details and information on the availability of each option.
If your order has still not left our warehouse, you can cancel it by sending an Email to customer.service [at] babyscuppie [dot] com, indicating clearly the reason for cancelling the order, the order number, and your user's name. Please write, "cancelled order" as the subject of the email.
Our sales department will ensure that your order is cancelled.
Is it Safe to Shop at Babyscuppie.com?
We guarantee that every transaction performed at babyscuppie.com is 100% secure. All operations which imply the transmission of personal information or bank details are performed within a secure environment. Babyscuppie.com uses a secure server based on standard security technology SSL (Secure Socked Layer). All information is transmitted via encryption.
I am unable to select my country for the shipping address. Why?
The country you are trying to select is probably not included in our list of sales countries. Nevertheless, at Babyscuppie we are currently working with the objective of reaching all of you in the future.
How Can I Give My Opinion about a Product?
You can give your opinion regarding any of our products or your suggestions regarding our service at suggestions [at] babyscuppie [dot] com.
All opinions will be treated confidentially.
Please take a few minutes and contribute your ideas to make Babyscuppie.com a livelier, more attractive, and above all more useful project.
First check that you have introduced your user name and password correctly. If you are not sure of this information, Click Here and we will send your password to the email address used when registering.
If you are sure you have logged in correctly, it is possible that your account has been eliminated from our data base, if it has remained inactive for a period of time and no items have been purchased. To access a service at Babyscuppie.com requiring previous identification, just Register again as a new customer.
